Frequently Asked Questions
*To view our Frequently Asked Questions concerning Match Profiles, please log in with your user name and password. You will need to have signed up for an event to create your user name and password.

1. Where are your events held?
2. What do your events cost?
3. On the site it reads "meet up to 25 (or 15, or 10 depending on event) people. Does this mean I might only meet 5 singles?
4. How do I know if an event is sold out?
5. The event is sold out, can I be placed on a waiting list?
6. Is the individual registering provided with the opportunity to indicate personal preferences (such as ethnicity, age range, etc.) of the "dates" that he/she would like to meet? Are participants screened?
7. At 37, I am over the age limit for your 25-35 group. I wonder if I am still eligible to participate in this group?
8. Is there a fee for each "successful" match?
9. Can I pay at the door?
10. How do I cancel for an event?
11. What happens when an event gets postponed?
12. I did not get an email
13. Does 25dates.com screen participants?

Answers
Q: Where are your events held?
A: Our events are held at various clubs/restaurants in the downtown core. If a venue for an event is not listed yet, it will be listed at least 2 weeks prior to the event.
Q: What do your events cost?
A: You can find the cost of each event in each event box.
Q: On the site it reads "meet up to 25 (or 15, or 10 depending on event) people. Does this mean I might only meet 5 singles?
A: No. Any event that is held is always sold out. However, when having that many people attend an event, there is a chance that not everyone will make it. We usually overbook to compensate for that, so you could meet a few more singles, or maybe a few less.
Q: How do I know if an event is sold out?
A: You will know an event is sold out because that will be stated on the web site, (at the top of the event box).
Q: The event is sold out, can I be placed on a waiting list?
A: Yes you can. To be on the waiting list, you would just sign up for the event. You will not be asked to pay, you will only be told that it is sold out and would you like to be notified should a spot become available. This way you are in priority sequence on the list.
Q: Is the individual registering provided with the opportunity to indicate personal preferences (such as ethnicity, age range, etc.) of the "dates" that he/she would like to meet? Are participants screened?
A: 25dates.com introduces people in a casual yet controlled manner. We have specific age categories, however, we believe in letting participants make their own decisions about who they would like to see again.
Q: At 37, I am over the age limit for your 25-35 group. I wonder if I am still eligible to participate in this group?
A: We will allow for one year older or younger than the specified age group. In order to ensure the satisfaction of all participants, we ask that you comply with this condition.
Q: Is there a fee for each "successful" match?
A: No, your matches are included in the initial fee. There are no additional or hidden charges for this service.
Q: Can I pay at the door?
A: As we want to make sure that we have specified number of people for each event, we can not accept funds at the door as it increases the chance of someone not making it.
Q: How do I cancel for an event?
A: f you need to cancel your 25dates.com party, please send us an e-mail at info@25dates.com
Title your e-mail "Cancellation" and in the body of the e-mail, give us your first and last name and specify what party you are cancelling. To receive a refund (minus a $5 administration cost), please cancel 5 business days prior before the event. There is no charge to transfer your spot from one date to another, and this can be done if you send in your request up to 5 business days before the event.

We are unfortunately not able to give you a refund if:

* you do not cancel five business days prior to the event.
* you do not make it out to the party.
* you are so late that the event itself has already started.
* the event was moved by us due to uncontrollable natural forces (such as snowstorms, earthquakes, epidemics and pandemics) in which case you will get a credit for a future event.
Q: What happens when an event gets postponed?
A: If the event is postponed you can either receive a refund or a credit towards an event in the future, The only times you can not get a refund, but will get a credit for an event is if the event is being moved due to uncontrollable natural forces (such as snowstorms, earthquakes, epidemics and pandemics) in which case you will get a credit for a future event.
Q: I did not get an email
A: If you have a Junk mail filter enabled, our mail might have been redirected to your junk mail folder. To prevent emails from 25dates.com being redirected to your junk mail folder, please add info@25dates.com to your email address book and/or safelist.

Other mail addresses you might want to add (if you indeed use a junk mail filter) to your address book and/or safelist
after using them:

venues@25dates.com
advice@25dates.com
vancouver@25dates.com
events@25dates.com
members@25dates.com
contest@25dates.com
matchprofiles@25dates.com

If you're using Hotmail, Yahoo or another webmail service please click here to find out how to add 25dates.com to your address book and other information that should ensure you receive all our emails.
Q: Does 25dates.com screen participants?
A: 25dates.com does not screen participants. To ensure your safety, we strongly encourage you to take the same precautions you would take in meeting any new person.